Welcome to The Brio Bud Store’s FAQ section. We’ve compiled answers to common questions about our premium plants, shipping policies, and more to help you cultivate your dream garden with confidence.
About Our Products
What types of plants does The Brio Bud Store specialize in?
We specialize in premium ornamental plants including Japanese maples (Acer), flowering shrubs (Azalea, Rhododendron), conifers (Abies), and unique specimens like Aesculus and Albizia. Our collection focuses on plants that bring elegance and botanical interest to gardens.
Are your plants suitable for beginner gardeners?
While we offer some varieties suitable for beginners (like Berberis and Amelanchier), many of our plants are premium specimens that may require specific care. Each order includes detailed care instructions, and we recommend researching plant requirements before purchase.
Shipping & Delivery
How are plants packaged for shipping?
We treat every shipment as a living work of art. Plants are packaged with breathable materials to prevent moisture buildup, specialized root protection systems, and recyclable/biodegradable components whenever possible.
What shipping options are available?
- Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
Do you ship internationally?
Yes, we ship worldwide from our North Carolina nursery, excluding some Asian and remote regions. International customers should be aware of their country’s plant import regulations.
Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure transactions.
Can I modify or cancel my order after placement?
Orders can typically be modified or canceled within 12 hours of placement. Please contact us immediately at [email protected] with your order number.
Returns & Guarantee
What is your return policy?
If any plant arrives in unsatisfactory condition, you may return it within 15 days of receipt. Please contact our customer care team to initiate the process. Note: We cannot accept returns due to improper planting or care after delivery.
What should I do if my plant arrives damaged?
Please contact us immediately at [email protected] with photos of the damaged plant and packaging. We’ll work quickly to resolve the issue, typically offering a replacement or refund.
Plant Care
How should I care for my plants upon arrival?
Each shipment includes detailed care instructions. Generally: unpack immediately, water if dry, and gradually acclimate plants to their new environment. Avoid direct sunlight for the first few days.
Do you offer seasonal shipping recommendations?
For temperature-sensitive plants (like Early Spring Flowering varieties), we recommend choosing expedited shipping during extreme weather periods. Our website indicates optimal shipping times for seasonal plants.
Have more questions? Our horticultural experts are happy to help at [email protected]. We’re committed to helping you create the garden of your dreams.